5-min read · Updated on 11/10/2026
1. Before the end, not after
The best moment is three days before the end. The member still comes and can renew at the desk on the way in. After the date, they've already got used to not coming.
2. On the day it ends
If they haven't renewed, a second message that day or the next, short and warm. No blame: you're waiting for them.
3. The absent: 10 to 14 days without coming
A member who hasn't come for two weeks is on the way out, even if the membership still runs. A “Is everything all right?” often brings them back.
4. Balances due, without embarrassment
“200 DH next week” is quickly forgotten, on both sides. A polite reminder, with the exact amount, stops the debt from growing and the member from feeling too awkward to come back.
5. Write down who contacted whom
Without a trace, two receptionists call the same member on the same day, or nobody does. Write down every contact: the date, who, by WhatsApp or phone, and the answer.
The messages, ready to copy
These are the messages EasyClub sends, in French and Darija. Replace the first name, the gym, the date and the amount. Send them in the member's language.
Before the end
Bonjour {Prénom}, votre abonnement à {Salle} expire le {date}. Passez à l'accueil pour le renouveler. À bientôt !
Salam {Prénom}, l'abonnement dyalk f {Salle} ghadi ysal nhar {date}. Douz l'accueil bach tjeddedo. Nchoufok 3la khir!
On the day it ends
Bonjour {Prénom}, votre abonnement à {Salle} a expiré le {date}. On vous attend pour le renouveler !
Salam {Prénom}, l'abonnement dyalk f {Salle} sala nhar {date}. Kantsennawk bach tjeddedo!
The absent
Bonjour {Prénom}, on ne vous a pas vu à {Salle} depuis {jours} jours. Tout va bien ? On vous attend !
Salam {Prénom}, hadi {jours} jours ma choufnak f {Salle}. Labas? Kantsennawk!
Balance due
Bonjour {Prénom}, il reste {montant} à régler sur votre abonnement à {Salle}. Merci de passer à l'accueil.
Salam {Prénom}, ba9i {montant} f l'abonnement dyalk f {Salle}. Douz l'accueil 3afak.
One last point: some members don't want to be contacted. Ask at sign-up and respect their choice. An unwanted message makes people leave faster.