Frequently asked questions
Your questions, straight answers.
How much does it cost?
The price depends on the plan (Starter, Pro or Premium) and is counted per gym, with no commitment. Ask for a quote: we answer within one working day. A lifetime licence is also available. 14-day free trial.
What if the internet goes down?
The desk keeps working without internet: check-ins and payments are kept on the device and sent as soon as the connection is back. New sign-ups wait for the internet. A backup 4G box is still useful for the access terminal and reports.
My staff aren't comfortable with computers.
The front-desk screen is built for speed: two letters of the name or the QR card, and the answer is green or red, with the reason. Each person chooses French or Darija. We train your staff when you start.
I already have a fingerprint terminal.
If it's a ZKTeco or a Hikvision, there's a good chance we can connect it to EasyClub: send us its model on WhatsApp and we'll confirm for that exact model. Other brands aren't supported today.
Where is my data, and who sees it?
Each gym's data is kept apart from the others. Each staff member sees only what their role allows, and every sensitive action is logged. EasyClub stores no bank card number, no national ID, no health data, no fingerprint or face. The data is backed up every day.
Can I import my members?
Yes: you import your members and their memberships from an Excel file, and EasyClub shows you the rows to fix before importing. We can also do it for you when you start.
Is there a commitment?
No. You pay monthly and stop whenever you want.
How long does setup take?
We do it all: your plans, entering your members, connecting the terminals and training your staff, free for pilot gyms. The time depends mostly on how many members we enter: we tell you during the demo, with your notebook or file in front of us.
Is it really in Darija?
Yes. The whole software exists in French and in Darija written in Latin letters, the way people write on WhatsApp. Each staff member picks their language, and messages to members go out in the member's language. Arabic and English are coming.